FAQ's - The Rag Company Europe

Frequently Asked Questions

Q: What is The Rag Company Europe?
A: The Rag Company Europe is a leading supplier of premium microfiber towels and detailing accessories for the car care industry. We offer a wide range of products, including towels, applicators, brushes, wash mitts, and more from top brands like The Rag Company, P&S, OPT, Stjarnagloss, Koch-Chemie, iK Sprayers, and Detail Factory.

Q: What makes your microfiber towels different?
A: Our microfiber towels are engineered for maximum absorbency, softness, and durability. We use the highest quality materials and manufacturing processes to ensure that our towels perform better and last longer than the competition. Plus, we offer a wide range of sizes, colors, and styles to suit any detailing job.

Q: Do you offer discounts for bulk orders?
A: Yes! We offer wholesale pricing and discounts for bulk orders. Please contact us for more information on our Business & Wholesale Programs.

Q: What is your shipping policy?
A: We offer fast and affordable shipping throughout Europe. Most orders ship within 24-48 hours. For more information, please see our Shipping & Returns page.

Q: How can I contact customer service?
A: You can contact us by phone, email, or live chat. Our customer service team is available Monday-Friday, 9am-5pm CET to assist you with any questions or concerns. For more information, please see our Contact page.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers.

Q: Do you ship outside of Europe?
A: No, we only ship within Europe.

Q: What is your privacy policy?
A: We take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information, and we will never share or sell your information to third parties.

Q: What is your product warranty?
A: We stand behind the quality of our products and offer a limited warranty against defects in materials and workmanship. If you experience any issues with your product, please contact us for assistance.

Q: Can I track my order?
A: Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

Q: How do I care for my microfiber towels?
A: We recommend washing your microfiber towels in a washing machine with a mild detergent and no fabric softener. Avoid using bleach or high heat, as this can damage the fibers. For more detailed care instructions, please see our Microfiber Care Guide.

Q: Can I use your products on other surfaces besides cars?
A: Yes! While our products are designed for use on cars, they can also be used on other surfaces like boats, motorcycles, RVs, and more.

Q: Do you offer training or educational resources?
A: Yes! We offer a variety of training and educational resources, including videos, articles, and webinars. We also offer in-person training and workshops for detailing professionals. Please contact us for more information on our training programs.

Q: What is your environmental policy?
A: We are committed to reducing our environmental impact and promoting sustainability. We use eco-friendly materials and packaging whenever possible, and we are constantly looking for ways to improve our sustainability practices.

Q: Do you offer product recommendations or consultations?
A: Yes! Our team is available to provide product recommendations and consultations to help you find the right products for your specific needs. Please contact us for more information.

We hope this FAQ page has been helpful. If you have any additional questions, please don't hesitate to contact us. Thank you for choosing The Rag Company Europe for all your car care needs!